The Dominos Fall DOWN!
Ok..so over to Erin's tonight...its 10:15..quite a bit of drink has gone down..we decide we want food..Well, it seems as if most of the REAL pizza places have closed, which leaves us with Dominos..seems simple enough, right?
10:25 - we order the pizza..they had the wrong address for the phone number, we should have known this was going nowhere...
11:20 - the pizza FINALLY arrives..I'm the first to grab a slice..then Lauri grabs one..wouldn't you know it, her piece looks like it has this NASTY hair hanging off it. So there are 6 of us examining the pizza to see if this is really a hair and not just some stringy cheese..My piece is still in my hand quite untouched..
11:25 - Lauri takes it upon herself to call Dominos, to tell them about the hair, the need for a new pizza, AND the need for something extra to compensate for their inadequate service.
Now, Mind you, Lauri is new..we *think* she's going to be sweet and innocent..but damn, she layed down the line! Hearing her on the phone for nearly 40 minutes, and the Dominos guy wouldn't even give her his NAME! He was being quite a prick..lieing to her, telling her that a regional manager from corporate was coming to look at the pizza. Then he put her on hold..for a while! She hung up, called back, as far as we knew, 2 pizzas were coming our way.
Joe called to verify and we were told the same thing. an hour and a half later, there was no pizza on Erin's doorstep..and it was getting late, 1ish, so Joe and I decided to head out, pizza in hand, as we just happened to be passing the Dominos on the way.
We drive into the parking lot. The guy sees us pull up. He comes to the door and then scurries quickly behind the counter when he sees we have pizza box in hand. Obviously..we were the ones! I go in and explain to this guy that it says in plain English on the box "Complete Satisfaction : We will make it right or refund you the money" It's 1:15, we wanted pizza 3 hours ago, NOT NOW and that I want a refund.
"OK, please have a seat"
Ok..........hrmm...this is odd..sitting..watching him toodle around..wait..wtf??
"Excuse me, why do we need to WAIT for a refund?"
"I'm making you another pizza" (mind you, the two pizzas were on their way nearly 2 hours ago!)
"No no no..we wanted pizza 3 hours ago, not now, we just want a refund"
Sure enough, we got our refund, tip included which I was willing to bite, because it wasn't the delivery guy who messed up. The counter guy paid us from his own pocket which leads me to suspect that he wasn't going to report the dissatisfaction. None the less, success!!
Ok..so over to Erin's tonight...its 10:15..quite a bit of drink has gone down..we decide we want food..Well, it seems as if most of the REAL pizza places have closed, which leaves us with Dominos..seems simple enough, right?
10:25 - we order the pizza..they had the wrong address for the phone number, we should have known this was going nowhere...
11:20 - the pizza FINALLY arrives..I'm the first to grab a slice..then Lauri grabs one..wouldn't you know it, her piece looks like it has this NASTY hair hanging off it. So there are 6 of us examining the pizza to see if this is really a hair and not just some stringy cheese..My piece is still in my hand quite untouched..
11:25 - Lauri takes it upon herself to call Dominos, to tell them about the hair, the need for a new pizza, AND the need for something extra to compensate for their inadequate service.
Now, Mind you, Lauri is new..we *think* she's going to be sweet and innocent..but damn, she layed down the line! Hearing her on the phone for nearly 40 minutes, and the Dominos guy wouldn't even give her his NAME! He was being quite a prick..lieing to her, telling her that a regional manager from corporate was coming to look at the pizza. Then he put her on hold..for a while! She hung up, called back, as far as we knew, 2 pizzas were coming our way.
Joe called to verify and we were told the same thing. an hour and a half later, there was no pizza on Erin's doorstep..and it was getting late, 1ish, so Joe and I decided to head out, pizza in hand, as we just happened to be passing the Dominos on the way.
We drive into the parking lot. The guy sees us pull up. He comes to the door and then scurries quickly behind the counter when he sees we have pizza box in hand. Obviously..we were the ones! I go in and explain to this guy that it says in plain English on the box "Complete Satisfaction : We will make it right or refund you the money" It's 1:15, we wanted pizza 3 hours ago, NOT NOW and that I want a refund.
"OK, please have a seat"
Ok..........hrmm...this is odd..sitting..watching him toodle around..wait..wtf??
"Excuse me, why do we need to WAIT for a refund?"
"I'm making you another pizza" (mind you, the two pizzas were on their way nearly 2 hours ago!)
"No no no..we wanted pizza 3 hours ago, not now, we just want a refund"
Sure enough, we got our refund, tip included which I was willing to bite, because it wasn't the delivery guy who messed up. The counter guy paid us from his own pocket which leads me to suspect that he wasn't going to report the dissatisfaction. None the less, success!!
posted by Caroline at
1:22 AM
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